Refund Policy


RETURN POLICY 

Exchanges: 30 days from date of delivery in mostly new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.

If, for any reason, you are not satisfied with the order you receive, please E-mail us at support@westgatepets.com

PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:

  1. Damage caused by accident
  2. Improper care
  3. Normal wear and tear
  4. Break down of colors and materials due to sun exposure
  5. After-market modifications
  6. Improper size selection

No returns/exchanges for products with water exposure will be accepted.


DAMAGED OR LOW QUALITY ITEM 

For Prompt resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

We will use this information to help you with your order, and eliminate errors moving forward